Care & Maintenance

Enjoy your new VT countertops for years to come! The following information will guide you through the proper care and maintenance procedures we've developed to help keep your countertops in pristine condition. If you need any additional support please contact our customer service center at 888.287.8356 or make a claim.

• Dimensions Countertops

  • PROTECTING YOUR DIMENSIONS COUNTERTOP: Do not place hot items directly on your Dimensions countertop. Use a hot pad or trivet to avoid placing hot pans or dishes directly on the laminate surface. Keep lit cigarettes from directly contacting the laminate surface. Do not place curling irons or hot rollers directly on the laminate surface. Do not iron or even place a hot iron on the laminate surface. Do not use your Dimensions countertop as a cutting board. Knives and other sharp utensils could slice or scratch the laminate surface. Do not slide abrasive items across your Dimensions countertop. Ceramics, earthenware, and other rough-bottomed objects could scratch the laminate surface. Use a placemat or other protective underlay with these items. Do not use scouring pads or steel wool on the laminate surface. Do not drop objects on your Dimensions countertop. Heavy impact can chip or crack the laminate surface. Do not use cleaners containing acid, alkali, or bleach. This includes cleaners made for toilets, tubs, tile, ovens, rust, metal, ceramic cooktops, and lime/mineral deposits. If you’re unsure about a particular cleaning agent, contact the manufacturer to ensure its compatibility with laminate surfaces. Do not allow bottles, rags, or anything else that may have harsh chemicals to contact your Dimensions countertop. This includes hair dyes, clothing dyes, and food coloring

  • CARING FOR YOUR COUNTERTOP: For everyday cleaning: Use a clean, damp, non-abrasive cloth with a mild detergent or household cleaner. To remove stuck-on residue, scrub with a nylon-bristled brush. For difficult stains: Apply a paste of baking soda and water to draw out the stain. Then, blot away with a damp cloth. Don’t rub the stain, as it may set back into the laminate. You may use solvents such as denatured alcohol or nail polish remover on your laminate countertop to remove pen or pencil stains. Use a small amount and repeat until the stain is removed. Rinse the surface thoroughly. Then clean as usual. For dusting: Use a non-oily furniture spray. This may also help hide small scratches. Many laminate manufacturers produce cleaners for specialty laminate surfaces, such as metallic, glossy, or textured laminates. Consult the laminate manufacturer for specific instructions.

  • EPA COVID19 Disinfectant List: epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2

• CenterPointe Butcher Block Countertops

  • PRIOR TO INSTALLATION: Keep the product in its packaging and away from humidity or direct heat until you are ready to install it. The wood may bow slightly upward at the edges if it is stored for a long period of time. To return the surface to its original condition, turn it over and lay it on its face until it’s reformed to its original shape. Check the color and finish of your surface before installation. You cannot return or exchange the product once it has been altered or installed. Keep in mind that wood is a natural material, so each surface can vary slightly in color, tone, and characteristics. This adds to its beauty. Apply a finish to your surface immediately after opening the package to prevent moisture damage. Apply a finish to all raw surfaces or bare edges prior to use.

  • DURING INSTALLATION: Re-apply at least four coats of finish to any areas that have been cut during the installation process. Always use protective equipment when cutting and installing the wood countertops.

  • FOR DAILY USE: Wash the countertop immediately after each use with mild dish soap and water taking care to thoroughly dry the surface. Do not use harsh or abrasive cleansers or chemicals to clean the countertop. Do not place hot items directly on the surface. Avoid cutting directly on the wood, as this could damage the surface.

• Stretta Countertops

  • FOR EVERYDAY CLEANING: Use a clean, damp, non-abrasive cloth with a mild detergent or household cleaner. To remove stuck-on residue, scrub with a nylon-bristled brush
  • FOR DIFFICULT STAINS: Apply a paste of baking soda and water to draw out the stain. Then, blot away with a damp cloth. Don’t rub the stain, as it may scratch the surface of your countertop. You may use solvents such as denatured alcohol or nail polish remover on your Stretta countertop to remove pen or pencil stains. Use a small amount and repeat until the stain is removed. Rinse the surface thoroughly. Then clean as usual. 

• Quartz & Granite - Commercial Operations