Customer Service

WHY VT

I have been fortunate to be able to negotiate a majority of my work over the past 10 years. My clients come to us because of the value added services we provide and our commitment to professionalism with the opening package. In order for us to provide consistent, high quality customer service we have looked for distribution partners that have a similar commitment to customer service. VT Industries is one of our partners we can count on for honesty and integrity with their service and products. In order for us to provide our clients with the products and services they have come to expect, we need business partners we can count on—VT has helped us meet our goals.

 

Jim Guy, AHC
Owner Commercial Openings LLC
Centennial, Colorado

 

VT’s innovative order entry, manufacturing and shipping processes set VT apart from other door manufacturers. VT has the ability to track an opening from the point of order entry all the way through the manufacturing and shipping process, and even years later in the event there is a problem, which is rare. On occasion we had a report from the field of a door being damaged when it was received on site. This can be critical, due to the fact that the facility takes their wood doors as one of the last components on site to avoid site damage. As such, their opening date does not allow for much margin of error. When I contacted VT to report the damage, my contact was able to verify the damage with the truck driver, who was still on the road. She then initiated the replacement order for the opening, and shipped the replacement door within one week. The only input she needed from me was verification of the order number and which opening needed to be replaced.

 

Michael Tucker, CDC
Vice President Evergreen Construction Specialties
Auburn, Washington

 

I just wanted to take a few minutes to tell you how much I really appreciate you Norm Jost (VT Industries Sales Representative) and VT Industries. There is not another company out there that we come into contact with, that has the integrity like you and your company does. It is so great to install your doors, because we always get to comment that they are the best doors that someone can buy, without exception, AND the service when something is wrong is always tops. What I do has to look good when I am done and people always see the doors. So I really like working with your doors and your factory. Thanks Norm for always being fair and honest. I hope to have your doors on ALL of my jobs.

 

Bryna Gibson
President Gibson Door & Millwork, Inc.
Portland, Oregon

 


I've specified VT Industries doors on most of my projects since 2004 and VT Industries sets the standard for other door manufacturers to follow from our specifications. My territory sales representative has been an exceptional representative for VT Industries. His educational presentations have been extremely valuable for our office. I can count on him to provide accurate information whenever I am unsure about a door spec.

 

Thinh Nguyen
Associate Architect
Denver, Colorado

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